Descripción

This position is responsible for executing the Order to Delivery Process that will support the sales department and it is the first contact for our customer for services level performance. Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow them to put in place actions to solve it, always looking for service level excellence.

¿Cuáles serán tus responsabilidades?

- Manage customer service activities to ensure excellent service
- Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment
- Follow up order status, delivery, pick & pack, invoice and documentation
- Solve issues related to orders from Order Entry to Invoice and cash collection
- Provide information to customers (external and internal) about OTB processes and status.
- Work closely with Supply Planning, Distribution and Finance to achieve objectives/plans
- Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate
- Coordinate that databases (Customer & material master etc.) are correct to avoid complaints, returns and credits due to wrong data
- Support customer requests, act as a central contact for any questions
- Participate and engage in continuous improvement efforts to drive order process quality and efficiency

¿Qué habilidades y conocimientos son necesarios para la posición?

Minimum 2/3 years of experience in a similar role SAP knowledge of SD module (or JDE) and Microsoft Office Excel advaced Languages: Fluent Italian (C1), English and Spanish minimum intermediate level (B2+) 

Skills: 

- Strong analytical capability and attention to detail 

- Willingness to work difficult tasks through to completion 

- Ability to collaborate with other departments to reach a common goal 

- Strong understanding of Supply Chain principles 

- Desire to learn and grow in the position and company 

- Ability to work in conditions which include multiple and sometimes conflicting priorities in tight deadlines